The Barcelona City Council’s social services are now more accessible to citizens thanks to the new ‘Barcelona Social’ app. This digital tool, part of the ‘Barcelona Fácil’ plan, aims to reduce administrative burdens and speed up communication for the approximately 93,700 individuals currently receiving support.
What is Barcelona Social?
Launched on June 8, 2026, the ‘Barcelona Social’ application is available as both a mobile app and a web platform. It offers a range of features designed to empower users and simplify their interactions with social services.
Key Benefits for Users:
- Automated Reminders: Users will receive automatic reminders for appointments and justifications for visits.
- Status Tracking: The app allows individuals to track the status of their requests and administrative procedures in real-time.
- Reduced Paperwork: By digitizing processes, the app minimizes the need for physical paperwork, appointments, and travel.
- Direct Agenda Management: Users can directly manage their appointments and consult active resources.
- Document Upload: The ability to upload documents directly through the app enhances convenience and efficiency.
Benefits for Professionals:
The app also benefits the more than 1,400 social services professionals. It will help them to:
- Optimize time management.
- Improve appointment organization.
- Dedicate more time to direct care for individuals.
Features of Barcelona Social:
The ‘Barcelona Social’ app offers several key features:
- Speed and Security: It enables quick and secure messaging, document exchange, and case file consultation from anywhere.
- Maximum Integration: Users can manage their agenda, consult primary active resources, and upload documents directly.
- Simplicity: The user-friendly interface, available in Catalan, Spanish, and English, provides quick and intuitive access to updated information.
- Improved Communications: The app facilitates sending mass communications to groups of assisted individuals to share important information.
How to Get Started:
To ensure a smooth transition, a support network will be deployed across 42 assistance points. Agents will be available to help users install the application and guide them through using this new communication channel.
Download the App:
Additional Information:
For more details on the ‘Barcelona Fácil’ plan and social services in Barcelona, please visit the official websites:
Frequently Asked Questions (FAQ):
Q: Who can use the ‘Barcelona Social’ app?
A: The app is designed for the approximately 93,700 individuals currently receiving assistance from Barcelona’s social services.
Q: What languages is the app available in?
A: The interface is available in Catalan, Spanish, and English.
Q: Where can I get help with installing the app?
A: Support will be provided at 42 assistance points across the city, where agents will help with installation and usage.
Q: Can I track the status of my requests through the app?
A: Yes, one of the key benefits is the ability to track the status of your applications and procedures.
Q: Does the app replace in-person appointments entirely?
A: While the app significantly reduces the need for in-person appointments and paperwork, it aims to streamline communication and free up time for more direct attention when needed.
Source: https://www.barcelona.cat/infobarcelona/es/tema/servicios-sociales/barcelona-social-una-nueva-app-para-agilizar-la-comunicacion-con-los-servicios-sociales_1643819.html
